• Conduct field visits to delinquent customers to collect overdue payments, verify account information, and provide updates on account status.
•Negotiate payment arrangements, settlements, and repayment commitments while following company collection policies and ethical collection practices.
•Identify and report unreachable, skip, fraudulent, or high-risk accounts for proper monitoring and escalation.
•Prepare accurate collection reports, field visit logs, payment updates, and required documentation within set timelines.
•Maintain professional customer relationships while ensuring compliance with data privacy, payment handling procedures, and company guidelines.