Digital Acquisition Supervisor
SALES AND MARKETING DEPARMENT
Job Description
• Manage and respond to customer inquiries, chats, comments, and messages from social media and digital platforms using Freshdesk while ensuring compliance with required response timelines.
• Screen and qualify loan inquiries based on approved guidelines, verify customer information, and endorse qualified leads to the Sales Team for proper processing and conversion.
• Accurately encode and maintain customer information, inquiry details, lead records, and communication history in Nexus or assigned CRM systems.
• Monitor inquiry volume, response status, pending concerns, and lead follow-ups while coordinating with Sales, Marketing, Customer Service, and other concerned teams.
• Ensure professional digital customer engagement by providing accurate information, following communication standards, escalating concerns when needed, and supporting improvement of digital acquisition performance.
Qualifications
• Bachelor’s degree in Marketing, Business Administration, Communication, Management, Information Technology, or any related field.
• Fresh graduates are welcome to apply; experience in digital sales, customer service, chat support, lead generation, social media handling, or sales support is an advantage.
• Knowledgeable in customer inquiry handling, lead qualification, online engagement, and digital communication platforms; familiarity with Freshdesk and CRM systems is preferred.
•Possesses strong written communication skills, attention to detail, accuracy in data encoding, and ability to manage multiple customer inquiries within required timelines.
• Customer-oriented, proactive, organized, and capable of working in a fast-paced digital environment while maintaining professionalism, confidentiality, and accountability.