Digital Sales Supervisor
SALES AND MARKETING DEPARTMENT
Job Description
•Supervise the Digital Sales Associates in managing endorsed leads, customer follow-ups, sales conversion, and loan releases to achieve team targets and service level requirements.
•Monitor the sales pipeline and account status, ensuring leads, pending requirements, approved accounts, and releases are properly tracked and progressed within established timelines.
•Manage daily team operations by assigning workloads, monitoring productivity, reviewing outputs, and addressing performance gaps, customer concerns, and processing delays.
•Prepare and analyze sales performance, conversion, pipeline, and release reports, providing recommendations and updates to the Digital Sales Manager to improve team and sales performance.
•Coach, train, and mentor team members while ensuring compliance with company policies, sales processes, customer handling standards, data privacy requirements, documentation procedures, and mandatory training.
Qualifications
•Bachelor’s degree in Business Administration, Marketing, Communication, Management, Finance, or any related field.
•With at least two (2) years of relevant experience in sales, telesales, digital sales, customer acquisition, loan processing, customer relationship management, or related functions.
•With at least one (1) year of supervisory experience or demonstrated ability to lead, monitor, coach, and guide sales or customer-facing teams.
•Proficient in CRM systems, Microsoft Office applications, and sales reporting tools, with strong knowledge of lead management, sales conversion, pipeline monitoring, and customer follow-up.
•Must have strong leadership, communication, analytical, problem-solving, and decision-making skills, with a results-oriented mindset, strong work ethics, accountability, and ability to manage multiple deadlines and team deliverables.