LC Supervisor - Non- Collateral
SALES AND MARKETING DEPARTMENT
Job Description
• Supervise, guide, coach, and monitor Trade Relations Associates in supporting assigned Loan Consultants and completing field and account-related deliverables.
• Serve as the primary contact for Loan Consultants and coordinate account submissions, requirements, process updates, system concerns, follow-ups, and support needs.
• Monitor Loan Consultant activity, lead generation, referral pipelines, account endorsements, conversion status, productivity, incentives, engagement, and compliance.
• Coordinate training, engagement events, field visits, reactivation initiatives, and account processing with branches, Sales, Operations, Credit, Marketing, and other concerned teams.
• Maintain accurate performance and activity reports, resolve or escalate documentation and processing concerns, and ensure compliance with lending, sales, data privacy, and partner-management standards.
Qualifications
• Bachelor’s degree in Business Administration, Marketing, Management, Finance, or any related field.
• At least one (1) to three (3) years of experience in sales, field operations, account management, partner coordination, trade relations, or Loan Consultant handling.
• With supervisory experience or demonstrated ability to monitor, coach, guide, and assign work to Trade Relations Associates or field personnel.
• Experience in financing, lending, banking, financial services, affiliate marketing, or sales-driven industries is an advantage.
• Strong knowledge of Loan Consultant coordination, lead generation, account endorsement, field engagement, non-collateral loan processes, and sales support.
• Strong relationship-building, communication, presentation, coordination, organization, adaptability, persistence, reporting, and performance-monitoring skills; willing to conduct fieldwork.