Legal Associate
OFFICE IN THE PRESIDENT & CEO DEPARTMENT
Job Description
• Develop and lead the annual Operations Development roadmap, learning strategy, training frameworks, competency programs, and capability-building initiatives aligned with sales, operational, and organizational goals.
• Oversee the end-to-end design, delivery, evaluation, documentation, budgeting, resource planning, and continuous improvement of technical, sales, product, process, systems, compliance, and operational training programs.
• Manage, coach, and develop the Operations Development Team; set departmental and individual targets, monitor performance, and strengthen team capability, accountability, and succession readiness.
• Administer and optimize the Learning Management System, eLearning tools, training records, learning materials, dashboards, and effectiveness metrics, and translate performance data into business-impact recommendations.
• Collaborate with executive leaders, business units, subject matter experts, and external providers to address capability gaps, support organizational change, improve operational processes, and ensure governance, compliance, and documentation standards.
Qualifications
• Bachelor’s degree in Human Resource Management, Psychology, Business Administration, Education, Organizational Development, Management, Communication, or any related field; a relevant master’s degree is an advantage.
• At least five (5) years of progressive experience in Learning and Development, Training, Sales Operations, Branch Operations, Organizational Development, Operations Development, or a related function.
• At least two (2) years of managerial or leadership experience handling training or operations development teams, employee development programs, or cross-functional capability-building initiatives.
• Professional certification in Learning and Development, Training Management, Instructional Design, Project Management, Organizational Development, or a related discipline is preferred.
• Strong capability in Training Needs Analysis, competency assessment, instructional design, curriculum development, training evaluation, learning systems, operational improvement, and performance analytics.
• Excellent leadership, coaching, stakeholder management, facilitation, presentation, executive reporting, strategic planning, project management, analytical, and decision-making skills.
• Proficient in Microsoft Office and experienced in Learning Management Systems, eLearning platforms, digital learning tools, training databases, dashboards, and learning analytics.