Operations Excellence Development Supervisor
SALES AND MARKETING DEPARTMENT
Job Description
•Monitor and review operational processes to identify gaps, delays, risks, and improvement opportunities.
•Collect, validate, and analyze operational data to support performance monitoring and management decisions.
•Develop and maintain dashboards, KPI reports, trackers, and other performance monitoring tools.
Monitor sales, marketing, customer service, campaign, and operational performance and recommend improvements.
•Coordinate with departments and branches to support process improvements, issue resolution, and implementation of corrective actions.
Qualifications
•Bachelor’s degree in Business, Industrial Engineering, Operations Management, Data Analytics, or a related field.
•At least 1–3 years of experience in operations support, process improvement, business analysis, quality assurance, or performance monitoring.
•Strong analytical, problem-solving, communication, coordination, and organizational skills.
•Proficient in Excel/Google Sheets and familiar with Power BI, CRM dashboards, Google •Analytics, Freshdesk, or similar tools.
Detail-oriented, proactive, and able to manage multiple reports, deadlines, and stakeholders in a fast-paced environment.