Tele Sales Manager
SALES AND MARKETING DEPARTMENT
Job Description
• Tele-Sales Strategy: Develop and execute strategies to meet acquisition, renewal, and retention targets through inbound and outbound calls.
• Team Leadership: Lead, coach, and motivate the Tele Sales team, ensuring performance goals are met and providing continuous training.
• Performance Monitoring: Track key metrics (call volumes, conversion rates, renewal ratios) and provide regular performance reports.
• Collaboration: Coordinate with marketing and other departments to enhance tele-sales campaigns and support lead-generation efforts.
• Client Relationship: Manage account renewals and ensure customer satisfaction by providing effective follow-ups and solutions.
• Administrative Management: Oversee reporting, process compliance, and handle administrative tasks related to team performance and policy adherence
Qualifications
• Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
• Minimum 3–5 years experience in tele-sales, BPO, customer acquisition, or client retention.
• Proven experience in team leadership and tele-sales operations.
• Experience coordinating with Institutional partners or LCs is highly preferred.